Privacy Policy

Privacy Policy – Lofoten Explorer

Last updated: November 1, 2010

At Lofoten Explorer, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, book our activities, or contact us.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and payment information

  • Booking details and activity preferences

  • Information provided through contact forms or email

  • IP address, browser information, and website usage data

  • Other information necessary to provide our services safely

2. How We Use Your Information

We use your personal information to:

  • Process and manage bookings

  • Send booking confirmations and important updates

  • Communicate about tours, activities, and reservations

  • Process payments and issue refunds

  • Provide customer support

  • Improve our website and services

  • Maintain safety and operational requirements

  • Comply with applicable legal obligations

  • Send marketing communications where permitted by law

3. Booking and Payment Services

  • We may use trusted third-party booking platforms, including TrekkSoft, to manage reservations.

  • Payments are processed through secure payment providers.

  • Personal information is shared only when necessary to complete bookings, process payments, or deliver our services.

  • Third-party providers process personal data according to their own applicable privacy policies.

4. Cookies and Website Analytics

  • Our website may use cookies to improve functionality and user experience.

  • We may use analytics tools to understand website traffic and visitor behavior.

  • Marketing and analytics cookies requiring consent will only be activated after consent has been obtained.

  • Visitors can manage their cookie preferences and withdraw consent at any time.

5. Sharing Personal Information

We do not sell your personal information.

We may share relevant information with:

  • Booking and payment service providers

  • Tour operators and activity partners involved in your reservation

  • Website hosting and technical service providers

  • Public authorities when legally required

6. Data Storage and Security

  • We take reasonable technical and organizational measures to protect personal information.

  • Access to personal data is restricted to authorized personnel and service providers.

  • Personal information is retained only for as long as necessary for the purposes described in this policy or as required by law.

  • We aim to prevent unauthorized access, disclosure, alteration, or loss of personal information.

7. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR) and applicable Norwegian data protection legislation, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request restrictions on how your data is processed

  • Object to certain processing activities

  • Request data portability where applicable

  • Withdraw consent at any time where processing is based on consent

  • File a complaint with the Norwegian Data Protection Authority (Datatilsynet)

8. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Contractual necessity: To manage bookings and provide purchased services.

  • Legal obligations: To comply with applicable laws and regulations.

  • Legitimate interests: To improve services, maintain security, and manage business operations where permitted.

  • Consent: For optional marketing activities and non-essential cookies where required.

9. International Data Transfers

  • Some third-party service providers may process information outside Norway or the European Economic Area (EEA).

  • Where applicable, we use legally recognized safeguards to protect personal information transferred internationally.

10. Marketing Communications

  • We may send promotional offers, news, or updates where we have a lawful basis to do so.

  • You may unsubscribe from marketing communications at any time.

  • We will respect your preferences regarding promotional communications.

11. Children's Privacy

  • Some of our activities have minimum age requirements.

  • Personal information relating to minors is collected only when necessary and in accordance with applicable law.

  • Where required, consent must be provided by a parent or legal guardian.

12. Third-Party Websites

  • Our website may contain links to external websites and booking platforms.

  • We are not responsible for the privacy practices of third-party websites.

  • We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

  • We may update this Privacy Policy to reflect changes in our services, legal requirements, or data processing practices.

  • The latest version will always be available on our website.

  • The date of the most recent update will be displayed at the top of this policy.

14. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us.

Lofoten Explorer

Svolvær, Lofoten, Norway

Website: https://www.lofoten-explorer.no

Email: post@lofoten-explorer.no

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.